Have a question? Don't hesitate to contact us.
*Most emails will receive a response within 2 business day.
Due to coronavirus safety precautions, we currently have limited customer service staffing so wait times may be longer and our phone numbers are closed.
Customer Service - Hours of operation:
Monday through Friday 8:00 AM to 9:00 PM EST
Saturday 10:00 AM to 6:00 PM EST
1309 Coffeen Ave STE 1200
Sheridan, Wyoming, 82801, USA
Tel: +1 (347) 815-8375
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 5 working days on average to fulfil your order before dispatching it ( It may take up 12 hours extra for disinfecting due to our safety policy in the Pandemic period ) . Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 7 to 20 business days. Please consider any holidays that might impact delivery times.
Q: Do we ship internationally?
A: Yes. Please note that we are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.
Q: How can I contact you regarding my order?
A: You can contact us via email at email@example.com, Phone Number +1 304-381-1102 (Due to coronavirus safety precautions, we currently have limited customer service staffing so wait times may be longer and our phone numbers are closed.) or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.